1. What’s your company’s expertise?
Odors caused by food, tobacco, pet odor, urine, feces, vomit, rotting garbage, and skunk- we guarantee 100 % success at removing these odors safely.
2. Are you currently running any promotional deals?
All referrals from Perfectcontractors.com, realtors and For Sale By Owner.Com will receive a 10% discount on our services.
3. Do you perform service work and /or new construction?
Our expertise is knowing how to remove all of these odors safely.
4. What are the geographic areas that you do business in?
Cook, DuPage, Lake, McHenry, Will, and Kane counties.
5. What about your company is it that sets you apart from your competition?
We have no competition. Who else can guarantee 100% success at safely removing these odors?
6. When was your company founded?
June 1996
7. Is your company incorporated?
Yes
8. How many employees do you have?
Six
9. Do you carry workers compensation and general liability insurance and can you provide proof?
General liability- yes
10. Is your company bonded and can you provide proof ?
N/A
11. Will you provide references?
Yes
12. Provide a client’s quote about his/her experience with your company.
My parents had been smoking in their home for long time; Fiber Clean removed
it all and the house smells nice again.
13. How do you verify that your work staff is comprised of honorable citizens?
I do the hiring.
14. Do you provide free estimates?
We provide a detailed estimate, and a demo of how our solution works and how safe it is. The cost is $60.00 dollars. If you take our service we will deduct the $60.00 dollars off of the bill.
15. What is the average amount of time required to receive an estimate?
One to two hours, including demo.
16. Time it will take to complete the work?
Two to five hours, and more time if there are other types of odors to remove.
17. Do you provide a detailed written description of the work that is quoted?
Yes
18. Can you provide design services if necessary?
We provide detailed info on our pricing structure, with an example of how we come up with a price. Visit the home page to view pricing.
19. Do you have a 24 hour emergency phone number?
No; just call the main number. 847-985-1099
20. What type of warranty do you provide?
The odors we remove will never come back.
21. How many projects or clients do you work with at one time?
It varies; projects come and go so quickly.
22. What special awards or recognition have you and /or your company received?
Just from my customers saying thank you, that the odor is all gone.
23. What special education or licenses do you have?
I attend classes and seminars on different odor removal.
24. Do you schedule meetings in the evening or weekends?
What ever works for the customer.
25. Will you schedule a meeting at my home?
Usually, we meet with the customer at the location where we are going to perform
our odor removal.
26. When scheduling appointments, for you and your workers, do you schedule a window of time or do you schedule exact times?
Exact times, and if we are going to be late we will make a call.
27. What is your policy on cleanliness for each day on the job?
N/A
28. How often is a project manager or supervisor overseeing the project?
Once the job is set up, the technicians do their job. Then the customer signs off on the job, making sure everything was done according to the contract.
29. What is your payment policy and requirements?
We accept credit cards only. Visa Card, Master Card, Discover Card, and American Express cards. We require a 30% deposit at the signing of the contract and balance upon completion of job.
30. Do you offer Eco-friendly products and services?
The solution we use is non toxic, hypoallergenic, biodegradable and environmentally friendly.
31. Who should be contacted to discuss a project?
Ernie
847-985-1099
We help to create a better indoor air environment.